Product

Everything Works Together, from Hello to Follow-through.

FrontAgent is being developed to answer inbound calls, assist from approved business knowledge, and capture restaurant orders and requests—with a clear path to your team when needed.

Explore the Capabilities See the Call Journey

In development. Phase 1 telephone service is English only. The sample dashboard is not a live client system.

Five Capability Groups, One Customer Journey

FrontAgent is being developed to answer inbound calls in English, use approved business knowledge, and capture restaurant orders and requests. These five groups describe the service architecture; production service is not active.

01 · Answer

Receive the call professionally

Business-specific greeting
English-language greeting and call handling
Call type and customer need identified
Availability and after-hours rules applied

02 · Assist

Use only approved business knowledge

Hours, location, services, menus, and prices
Approved policies and frequently asked questions
Clear response when information is unavailable
No unrelated general-knowledge answers

03 · Capture

Collect a complete customer request

Restaurant orders and required modifiers
Messages and callback requests; appointments and quotes are future industry workflows
Messages for a person or department
Read-back or confirmation before completion

04 · Connect

Bring in a person at the right time

Transfer only to an authorized available person
Respect each employee's transfer status
Continue assistance when a transfer is unavailable
Take a message or arrange approved follow-up

05 · Manage

Make the outcome easy to act on

Structured order or request summary
Planned delivery to approved business screens or systems, with acknowledgement
Call and outcome record where permitted
Unanswered questions flagged for business review

Later Stage

Keep future capabilities clearly separated

Client dashboards and client websites are prototypes; live service requires separate readiness checks
POS, payment, advanced analytics, and video calling are future capabilities
External integrations require separate validation
New capabilities activate only after separate validation
Availability is shown honestly as development progresses

More Attention for Customers and Your Team

The goal is fewer missed requests, fewer interruptions, and clearer handoffs. Explore the preserved benefits for customers, staff, and owners, or see the restaurant workflow.