How It Works
FrontAgent listens, uses your approved information, completes the request it can handle, and involves your team when a person is needed.
The examples on this page are concept demonstrations using sample business and customer data.
Start Here
The clearest explanation of how FrontAgent works is the call itself. Play it, then read what it left behind.
Owner Order Report
A structured summary your staff can review and act on without asking the caller to repeat the order.
| Item | Details | Qty. |
|---|---|---|
| Chicken Teriyaki | Spicy | 1 |
| Beef Bento Box | Standard | 1 |
Sample data for illustration. FrontAgent is in development; this is not a live order or a real customer.
This is an AI presentation of a telephone conversation, shown for illustration. It is not a recording of a live service. Phase 1 telephone service is English only. FrontAgent does not offer video calling.
From first hello to finished follow-through — one continuous conversation.
On your business telephone number, or through the FrontAgent button on your website. The line is answered on the first ring, including during the hour your team is least able to reach it.
FrontAgent opens in English, listens for the caller's request, and follows the English workflow approved by the business.
Menu, hours, directions, prices and policies are answered from the knowledge your business approved. Anything outside it is politely declined rather than guessed.
The call transfers only when the owner or employee is nearby, available, and has call transfer enabled. Otherwise FrontAgent keeps helping, takes a message, or arranges a callback.
Verified restaurant orders, bookings, quotes, and payment on the customer's own device — confirmed, receipted, recorded.
FrontAgent is a virtual assistant, not a person. Phase 1 telephone service operates in English only.
One conversation, delivered to the places your business already works in.
A structured order summary is delivered to an approved business device — the same summary your kitchen reads — and printed where an approved printer integration exists.
Orders created in Square; more integrations to follow. Prices and taxes come from your own system, never estimated by the AI.
Every call, order and outcome — searchable and reportable, from any connected device, in an approved format where legally and operationally permitted.
Square is the integration under development. Any other system named by a business is a planning target until it has been built and tested.
FrontAgent is in active development. When applications open, your business will apply with its industry and the functions it needs; after review and approval you'll receive a dedicated dashboard, an AI knowledge base, staff accounts, and a widget for your website — tested together before going live.